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What to Expect from Your Spotlight Visit

You may always reach out to us by phone or by email through our website 24 hours a day, 7 days a week! In most situations we will be able schedule your visit for that same day or within 24 hours. If you are calling after business hours or on Sundays, a real live person will answer your call or email and assist you in scheduling your appointment. If a mechanical breakdown has occurred or you have been involved in a accident and your vehicle is not drivable, there is no need to panic. We can arrange for a tow truck to assist you in getting your vehicle to our secure shop 24/7!

When you bring your car in, we’ll give it a complete examination. You will meet the service writer, our technicians will take your vehicle for a test drive, and then we will put it on the hoist to do a bumper to bumper visual inspection. We will also use the latest diagnostic equipment to determine the cause of the problem – and give you an estimate of the cost – before performing any service.

Before we perform any work on your vehicle, our technicians and service writers will talk to you about what is wrong with your car and how we’re going to fix it. You are always welcome to ask questions – we want you to understand what repairs are required, how the problem occurred, and what preventative measures can be taken to avoid issues in the future. Our team will also help you prioritize your vehicle’s services by letting you know what needs immediate attention and what can wait.

Once you’ve authorized service, our ASE certified technicians will begin repair work. We are happy to keep you informed throughout the repair process. If requested, we can take pictures/videos of the malfunction and can save the old parts for you to look over.

After vehicle repairs are complete, we will take your car out for a second test drive. We do this to ensure that everything is running smoothly before we hand the keys back to you.

When your vehicle has passed our rigorous inspection, we will call, text or email you to let you know the job is done. We will review the services we performed, and will let you know about any future repairs that may be needed. We welcome all of your questions and concerns before you get back on the road – our goal is for you to leave our shop 100% satisfied!

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